TAG Tickets - FAQ's

For general information about the Theatre, please visit our FAQ's page.

TAG uses SimpleTix for the sale of tickets online. Links will be provided on the website's home page when available, and through the Event Calendar. When purchasing tickets online, you will receive a confirmation email from orders@SimpleTix.com. Charges will show on your credit card as "SQ*Theatre Arts Guild"

Tickets may also be purchased at the door (subject to availability). The Theatre’s Box Office is open 45 minutes before and during each scheduled performance.

Effective August 1, 2023, there are no longer any transaction/service fees for purchasing TAG tickets online.
The Theatre’s Box Office at the Pond Playhouse is open 45 minutes before and during each scheduled performance.
On any evening during which a show is running, you can drop by the theatre and purchase a ticket for that evening’s show (subject to availability) or purchase a ticket for a future performance of the current production. . .
Yes. While uncommon, the Theatre Arts Guild may, under exceptional circumstances, cancel a performance. In that circumstance, ticket holders will be issued a full refund. The refund will be issued using the same payment method used for the purchase.If you purchased your ticket with cash, please contact us at tickets@tagtheatre.com.
No. Before purchasing tickets, carefully review your performance details: date and time.
All seats are assigned at the time you purchase your ticket. Please look for the number on your seat and request help from our front of house staff if needed.
TAG does not offer group discounts due to the limited seating available for each show.

No, TAG does not currently sell season tickets.

Yes, TAG partners with Square to provide e-gift cards.The cards may be used when puchasing tickets online and at the bar at the Pond Playhouse. Click here to purchase your e-gift card.
On check out, select Square Gift Card and enter your e-gift card number.
No. There is no option to have tickets mailed. All tickets will be emailed. Note: the ticket confirmation email will come from orders@simpletix.com.
When purchasing tickets, select your seat, then choose "Member" to access your Members discounted ticket.
Tickets, once issued, cannot be re-issued. Please keep your tickets in a safe place.
Tickets must be purchased for any child attending a performance and children must be seated where they can be supervised by a parent or guardian. We welcome children old enough to enjoy our productions, however children under 4 years are not permitted in the theatre. The live theatre experience, which includes a dark auditorium, bright lights, and sound effects, is too overwhelming for children under the age of 3 years. Babes in arms are not permitted in the theatre, out of courtesy to our audiences and our actors.
TAG is wheelchair accessible however we do not offer amplification. The first row is the only floor level floor, of the audience for those in wheelchairs or others that need floor level seating. Select a seat in "Row A" when purchasing your tickets online.
We endeavour to minimize the inconvenience to our patrons and the actors when seating latecomers. Should you arrive late, you will be asked to remain in the lobby until a suitable break in the performance, at which time, Front of House staff will direct you to an available seat.

Do you have a question that was not answered here?
Please email .

Buy Tickets

Tickets for TAG productions are sold online through SimpleTix on the TAG website or at the door (subject to availability).

The Theatre’s Box Office is open 45 minutes before and during each scheduled performance.

Ticket FAQs

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Membership Benefits Include:

  • $3 discount off admission to all shows
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  • special members-only events

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