TAG Tickets - FAQ's

For general information about the Theatre, please visit our FAQ's page.

Effective January 1, 2017, Ticket Atlantic will charge a $2 transaction fee for online and phone orders. Note:this fee is per transaction, not per ticket. TAG Ticket prices include all other Ticket Atlantic service fees.
Box Office services are provided by Ticket Atlantic outlets at many Superstores, the Scotiabank Centre and by telephone. Please refer to Ticket Atlantic and Superstore for hours of operation. In addition, the Theatre’s Box Office is open 45 minutes before and during each scheduled performance.
On any evening during which a show is running, you can drop by the theatre and purchase a ticket for that evening’s show (subject to availability) or purchase a ticket for a future performance of the current production. Yes, TAG has our own ticket printer. We accept cash and cheque only when you purchase tickets at the theatre.
YES. While uncommon, the Theatre Arts Guild may, under exceptional circumstances, cancel a performance. In that circumstance, ticket holders will be issued a full refund. Tickets can be returned in person to the Ticket Atlantic box office or by mail to Ticket Atlantic unless otherwise specified. The refund will be issued using the same payment method used for the purchase.
NO. Before purchasing tickets, carefully review your performance details: date and time. Policies set forth by Ticket Atlantic prohibit issuing exchanges or refunds after a ticket has been purchased.
All seats are assigned at the time you purchase your ticket. Please look for the number on your seat and request help from our front of house staff if needed.
TAG does not offer group discounts due to the limited seating available for each show.
YES. When you choose tickets for purchase, you are reserving those seats and "holding" real inventory. No other customer can purchase those tickets unless you do not complete the transaction. Ticket Atlantic implements the time limit, usually 7 minutes (subject to change), giving every interested patron an equal chance to purchase tickets. This time starts after seats are chosen – you will see the clock in the red bar near the top centre of the screen. If this time expires before you have completed your transaction, your seats will be returned to the general inventory for sale. Please note that a slow internet connection may slow your process.

TIP: if planning to buy online for the first time, create an account now on the registration page. This will reduce the time you need to fill in your information while purchasing.
Call the theatre directly at 477-2663 and we will arrange to redeem them for any performance subject to availability.
Yes, up to 10 days before an event, Ticket Atlantic sends tickets via Canada Post. The cost for this standard mailing is included in the price of your ticket. Ticket Atlantic aims to mail your tickets out to you within 2 weeks of purchase. However, circumstances may occasionally cause delays. If you do not have your tickets within 3 days of the performance, please call Ticket Atlantic at 451-1221.
We are currently unable to process discounts online. If you are eligible for a member's discount, please purchase by phone or in person and tell the clerk that you are a member. Discounts must be mentioned at the time of purchase.
Tickets, once issued, cannot be re-issued. Please keep your tickets in a safe place.
Each of TAG’s plays are for a certain age group. Everybody must purchase a ticket. TAG productions are not suitable for children under the age of 3 years. The live theatre experience, which includes a dark auditorium, bright lights, and sound effects, is too overwhelming for children under the age of 3 years. Babes in arms are not permitted in the theatre, out of courtesy to our audiences and our actors.
TAG is wheelchair accessible however we do not offer amplification. Seats may be reserved in the first row "Row A", the only floor level floor, of the audience for those in wheelchairs or others that need floor level seating. These seats will be held to be booked by patrons with special needs until one week before opening night at which time the "Row A" seats will be available to any patron who books them. Please let Ticket Atlantic know your seating needs at the time you purchase your ticket by phone. Sorry, this service is not available when booking online. Note: If purchasing tickets at the Atlantic Superstore, the clerk will need to phone Ticket Atlantic to release the accessible seating.
We endeavour to minimize the inconvenience to our patrons and the actors when seating latecomers. Should you arrive late, you will be asked to remain in the lobby until a suitable break in the performance, at which time, Front of House staff will direct you to an available seat.
Yes. We ask that you pick up your ticket no later than 15 minutes before the performance starts.

Do you have a question that was not answered here?
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Buy Tickets

TAG tickets are sold through Ticket Atlantic:

  1. Pick up at any of the participating Atlantic Superstore outlets
  2. Charge by Phone at (902) 451-1221
  3. At the door (subject to availability - cash and cheque only)
  4. Online at www.ticketatlantic.com
  5. Ticket Atlantic Scotiabank Centre Box Office
  6. Self Serve Express Kiosks located in the Scotiabank Centre Box Office South Promenade and Casino Nova Scotia

Ticket FAQs

Current Season

Mark your calendars for TAG's current season.

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Parking Notice

Limited parking is available at the Pond Playhouse for our TAG audience.

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Join Us

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Membership Benefits Include:

  • $3 discount off admission to all shows
  • five informative newsletters each year
  • special members-only events

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